Returns

Is an item not quite to your liking? That can happen. You have 14 days from the date of receipt to return your package. You can register your return by sending an email to info@curlytools.nl in which you indicate your name, order number, items and any reason for return. 

You may send your return to: 

CurlyTools
Peizerweg 97-H10
9727 AJ Groningen

Always include a note with your order number on it, so we can process your return faster. 

You can also request a return label from DPD from us. We will then deduct 4.95 from the return amount. 

Exceptions to returns
  • Scrunchies, clamps, clips and hair bands cannot be returned for hygienic reasons. 
  • Gift vouchers cannot be exchanged for cash. This can therefore not be returned.
  • Used items or items that are not returned in the original packaging (or damaged packaging) cannot be returned.

Return conditions

  • The item has not been used and/or the seal is still intact.
  • The item will be returned to us within 14 days of receipt. 
  • Both the article and the packaging are delivered to us in good condition.

    exchange

    Unfortunately, products cannot be exchanged. Return your items within 14 days. You can then place a new order via the website. 

    When will I receive my money back?

    As soon as we have received your package back, we will refund the purchase amount within 1-7 working days. The refund on a credit card can take longer, please allow up to 14 days.

    NB! We will only process your return when we have received a request for return via info@curlytools.nl.