Deliveries
If you order on workdays from Monday to Friday before 21:00, we will ship your package the same day. Send your package to a home and/or work address or use a PostNL collection point near you.
Particulars
On all Dutch national holidays, such as Christmas and New Year's Day, we do our best to deliver your package as soon as possible, but it may take longer than usual during these periods. You will always find updates on our homepage.
All our products are in stock. Should an error occur, we will contact you as soon as possible.
Shipping options by country
We ship to all countries within Europe.
| Country | Free shipping from | Standard shipping costs | Delivery Method |
|---|---|---|---|
| The Netherlands | €45 | €4.95 | PostNL |
| Belgium | €45 | €4.95 | PostNL |
| Germany | €45 | €4.95 | PostNL/Hermes |
| Denmark | €45 | €9.95 | PostNL |
| Finland | €45 | €14.95 | PostNL |
| Other countries | €45 | €14.95 | PostNL |
Terms of delivery
Through our carrier PostNL you can choose to have your package delivered to an agreed location around your home, such as your garage, garden or shed. It is important that this location is clearly recognizable for the delivery person and that it is safe and dry.
Please note , by choosing this delivery option you confirm that you do not hold PostNL (the carrier) and the sender (CurlyTools) liable for any damage, loss or theft.
Frequently Asked Questions about Deliveries
Where can I find shipping options for other European countries?
Shipping options for other European countries are listed in the table above. For specific questions about shipping to a specific country, please contact our customer service.
Can I pick up my order from you in Hoogeveen?
At this time we do not offer the option to pick up orders in Hoogeveen. All our orders are shipped directly via PostNL.
Can I change my address?
Unfortunately, it is not possible to change your address once the order has been received by us. To do this, place a new order. Contact PostNL to possibly cancel the package and have it returned.
My package has not yet been delivered, what now?
If your package has not arrived within the expected delivery time, please first check the tracking information you received.
If your package has not been delivered after 3 days and PostNL has not been able to help you, please contact our customer service.
My products have been damaged, what should I do?
If your products arrived damaged, please contact our customer service team immediately at info@curlytools.com. We may ask you to send photos of the damage and we will provide a solution as soon as possible, such as a replacement or refund.